Terms

Booking and cancellation

Appointments can be booked online via the Jane booking page linked from this site, or by contacting the clinic directly. We ask for at least 24 hours' notice for any cancellation or change. Late cancellations (under 24 hours) and missed appointments may be charged to compensate the clinician's reserved time. Repeat short-notice cancellations may result in a requirement to prepay future appointments.

Clinical scope

Treatments are delivered by physiotherapists registered with the Health and Care Professions Council (HCPC) and members of the Chartered Society of Physiotherapy (CSP). All treatments follow a thorough musculoskeletal assessment. We reserve the right to decline any treatment where it is not clinically indicated, not in your best interest, or unsafe given your medical history. We will refer you to your GP, an A&E department, or a relevant specialist where the presentation requires care outside the scope of physiotherapy.

Consent

Verbal informed consent is obtained for every assessment and treatment. Consent covers the specific techniques to be used (manual therapy, exercise prescription, acupuncture, soft-tissue work, Reformer Pilates), expected outcomes, possible adverse responses, and the agreed home-exercise programme. You may withdraw consent and end any treatment at any time without explanation. Acupuncture, where used, has its own defined contraindication list (bleeding disorders, anticoagulant use, local infection, needle phobia, and certain stages of pregnancy); we screen for these before treatment.

Records and follow-up

You are entitled to a written summary of your assessment, working diagnosis, and treatment plan after every visit. Subsequent appointments include reassessment against baseline measures from your first session. Discharge happens by mutual agreement when you have the tools to manage independently — there is no expectation that you complete a fixed number of sessions.

Liability

All clinicians carry full professional indemnity insurance. Adverse responses to treatment, while uncommon, can occur — we discuss the relevant risks with you before any technique we believe carries material risk in your specific case.